Shipping policy

Thank you for shopping with VIA FIDEI. Please review our shipping policy below to understand how and when your order will be delivered.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

Once your order has shipped, you will receive a notification email with tracking information.

Shipping Rates & Methods

Shipping rates are calculated at checkout based on your location, selected shipping method, and order weight.

We currently ship using trusted carriers such as USPS and UPS. VIA FIDEI reserves the right to choose the most efficient carrier for your order.

Domestic Shipping (United States)

Estimated delivery times vary depending on the shipping method selected at checkout and carrier performance. Typical delivery times range from 3–7 business days after shipment.

Please note that delivery times are estimates and not guaranteed.

International Shipping

At this time, VIA FIDEI does not offer international shipping.

If international shipping is available:

  • Delivery times vary by destination

  • Customers are responsible for any customs duties, taxes, or import fees

  • VIA FIDEI is not responsible for delays caused by customs processing

Shipping Delays

VIA FIDEI is not responsible for shipping delays caused by:

  • Carrier issues

  • Weather conditions

  • Customs delays

  • Incorrect or incomplete shipping addresses

  • Events beyond our control

If your package is delayed, please contact the carrier directly using the tracking information provided.

Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned to us due to an incorrect or incomplete address, the customer will be responsible for reshipping costs.

Lost or Stolen Packages

VIA FIDEI is not responsible for lost or stolen packages once marked as delivered by the carrier.

If you believe your package has been lost in transit, please contact the carrier directly. You may also reach out to us at [insert your contact email], and we will do our best to assist.

Order Tracking

Once your order ships, you will receive tracking details via email. Please allow up to 24 hours for tracking information to update.

Returns Related to Shipping

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the issue so we can help resolve it.

Returns and refunds are subject to our Return & Refund Policy.

Contact Us

If you have any questions about shipping, please contact us at viafideicompany@gmail.com.

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VIA FIDEI | faith. hope. love.